CareNest’s Passenger Booking Portal gives clients and caregivers a convenient way to manage their NEMT transportation needs. Riders can request trips, confirm schedules, cancel or reschedule appointments, and track their vehicle’s arrival—all from a mobile-friendly web portal.
The interface is easy to use, even for seniors or non-tech-savvy users. Each user’s portal is tied to eligibility rules, ensuring they only request trips covered by their plan. By automating this communication, your dispatchers can focus on routing and logistics instead of answering phones. Plus, booking data flows directly into your scheduling and billing workflows for a seamless experience.
