Last Updated: June 11, 2025
CareNest, Inc. (“CareNest,” “we,” “us,” or “our”) provides this Privacy Policy to inform you of how we collect, use, disclose, and safeguard your personal information when you use our website https://carenest.com, mobile applications available on the App Store and Google Play, and related online services (collectively, the “Services”). This Privacy Policy applies only to users in the United States and Canada.
1. Scope
This Privacy Policy applies to personal information we collect from users of our Services. It does not apply to information we process on behalf of our business clients (“Customer Data”) through our platform. For inquiries about Customer Data, please contact the relevant organization directly.
2. Information We Collect
A. Information You Provide to Us
- Account Data: Name, email, phone number, business info, and password
- Support & Communication: Messages, feedback, and requests sent via chat, forms, email, or phone
- Surveys & Feedback: Voluntary responses to surveys, testimonials, or reviews
- Job Applicants: Resume, cover letter, and other application materials
B. Information Collected Automatically
- Device & Usage: IP address, browser type, OS, device ID, pages visited, time on site, click behavior
- Mobile App Data: App usage, crash logs, performance, mobile device identifiers, notification tokens
- Location: Approximate location based on IP or app permissions (if enabled)
- Cookies & Tracking: Via cookies, pixels, SDKs (see Section 5 below)
C. Information from Third Parties
- Analytics providers (e.g., Google, Firebase)
- Business partners or integrations (e.g., scheduling or payment systems)
- Public sources or databases
3. How We Use Your Information
- To operate, maintain, and improve our Services
- To process transactions and provide customer support
- To send transactional communications (invoices, confirmations, updates)
- To analyze usage, improve user experience, and personalize content
- To detect, investigate, or prevent security incidents or fraud
- To enforce legal agreements and comply with obligations
- To send promotional messages (only with your consent)
- To provide app push notifications and SMS alerts (with opt-in)
4. How We Share Your Information
- Service Providers: Hosting, analytics, customer service, payment processing
- Affiliates & Subsidiaries: For internal operations and service support
- Law Enforcement: To comply with legal requirements or protect rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
We do not sell your personal information.
5. Cookies and Tracking Technologies
We use cookies, pixels, and analytics tools to understand user behavior, improve our services, and deliver content. You may disable cookies via your browser settings, but some features may not function properly.
6. SMS and Text Messaging
- We do not sell or share your mobile number or SMS opt-in data with third parties for marketing purposes.
- We use your phone number only to send transactional alerts, reminders, or promotional content with your consent.
- You may opt out by replying “STOP” to any message or contacting us directly.
- Message and data rates may apply based on your mobile provider.
7. Mobile App Permissions
Our mobile apps may request access to:
- Location: To enhance location-based features (optional)
- Push Notifications: For reminders and alerts
You can manage these permissions in your mobile device settings.
8. Your Privacy Choices and Rights
- Email: Unsubscribe link in emails
- SMS: Reply “STOP” to opt out
- Push Notifications: Disable in mobile settings
- Access, Correction, Deletion: Email us to request data access, updates, or deletion
U.S. and Canadian residents may have additional privacy rights under local law. We honor valid requests in accordance with applicable regulations.
9. Data Security
We implement appropriate technical and organizational safeguards to protect your information. No system is 100% secure, so we encourage users to use strong passwords and report any suspicious activity immediately.
10. Data Retention
We retain your personal information as long as necessary to provide our Services, comply with legal obligations, and fulfill the purposes outlined in this Policy.
11. Children’s Privacy
Our Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children without parental consent.
12. Third-Party Links
We may link to external sites we do not control. This Privacy Policy does not apply to their practices. Please review their policies independently.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If material changes are made, we will notify you as required by law. Continued use of the Services indicates your acceptance.
14. Contact Us
If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:
- Email: info@carenest.com